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Helpful Information

Report lost or stolen debit card

During business hours call 1-800-447-4559.
After hours call 1-844-665-5229.

Forgot my password

Reset your online banking password

Get routing number

211274447

Contact customer service

Call 1-800-447-4559
Monday–Friday 9am to 5pm; Saturday 9am to 12pm
Email us anytime.

Order checks

Call 1-800-447-4559 or order online* with your routing and account number.

* If you receive free standard checks with your Packard account or Senior account, please manually select “Bulk Mail” delivery to avoid shipping charges. However, Bath Savings will reimburse you should shipping charges be incurred.

Activate my debit card

To automatically activate your debit card call 1-800-992-3808.
For personal assistance during business hours call 1-800-447-4559.

Change my debit pin number

To change your PIN call 1-800-992-3808.
For personal assistance during business hours call 1-800-447-4559.

Notify us of upcoming travel

Please notify the bank of upcoming travel to ensure seamless card usage during your trip. Please let us know where and when you’ll be traveling by emailing or calling 1-800-447-4559.
After hours, please call 1-844-665-5229.

Get Security Tips

Learn how Bath Savings keeps your information and accounts secure, plus what you can do to protect yourself.

Frequently Asked Questions

ATMs & Fees

Where are your ATMs located?

24 hour ATM Services are available at all branch offices as well as the following locations:

  • Cook’s Corner, Brunswick
  • Mid Coast Hospital (Senior Center), Brunswick
Is there a charge for using another bank’s ATM?

Yes, there is a $1.00 fee per transaction.

Debit Cards

Report lost or stolen debit card

During business hours call 1-800-447-4559.
After hours call 1-844-665-5229.

Activate my debit card

To automatically activate your debit card call 1-800-992-3808.
For personal assistance during business hours call 1-800-447-4559.

Change my debit pin number

To automatically PIN your debit card call 1-800-992-3808.
For personal assistance during business hours call 1-800-447-4559.

Notify us of upcoming travel

Please notify the bank of upcoming travel to ensure seamless card usage during your trip by emailing or calling 1-800-447-4559.
After hours please call 1-844-665-5229.

How do I use a chip card?

Learn how.
Watch the demo.

Credit Cards

Report lost or stolen credit card

Call 1-855-424-7169.
If calling from outside of the United States please call 1-301-945-9957.

Activate my credit card

Call 1-855-424-7169.
If calling from outside of the United States please call 1-301-945-9957.

Return fraud detection call

Call 1-855-424-7169.
If calling from outside of the United States please call 1-301-945-9957.

Notify us of upcoming travel

To ensure seamless card usage during your trip call 1-855-424-7169.
If calling from outside of the United States please call 1-301-945-9957.

How do I use a chip card?

Learn how.
Watch the demo.

Lending

What kind of loans do you offer?

Learn about Bath Savings Personal Loans.

How can I apply for a personal loan?

Stop by your local branch or begin your personal loan application online.

How can I apply for a mortgage?

Begin your mortgage application online.

Where can I find mortgage calculators?

Whether you are considering purchasing a new home or deciding if it is the right time to refinance, mortgage calculators can help you decide what type of mortgage is best for you.

How do I apply for a business loan?

To get started, complete the following forms then call 1-800-447-4559, or stop by your local branch to schedule an appointment with our lending team.

Online Banking

Forgot my password

Reset your online banking password

How do I sign up for Online Banking?

Call your local branch or sign up online.

How do I enroll in Online BillPay and/or eBill?

Call your local branch or sign up online: I am already enrolled in online banking | I need to enroll in online banking.

How do I sign up for eStatements?

Call your local branch or sign up online: I am already enrolled in online banking | I need to enroll in online banking.

What browsers can Bath Savings Online Banking Support?

For your security, BSI Online requires your Internet browser be capable of 128-bit encryption.
Supported Browsers:

Some personal banking online companion services may require special browsers. For those requirements, please contact online support at 1-800-447-4559 and ask to speak to an Online Banking specialist.

Open an Account

Why Bank with BSI?

Bath Savings is a local bank that proudly invests in the people, places and businesses that make Maine strong. Here you’ll find sound solutions and exceptional service from neighbors who care. Learn more.

How do I open a new account?

Stop by your local branch or open a new account online.

How do I switch to BSI?

Four steps. Zero hassle. Learn how.

Mobile Banking

How do I enroll in Mobile Banking?

Simply log in to Online Banking, click the Options menu, and choose Mobile Banking Enrollment.

Do you have a mobile app for Online Banking?

Download Bath Savings’ smartphone or tablet app for the same great function as your browser–plus even more features like Instant Balance and Mobile Deposit.

What is Instant Balance?

Instant Balance allows you to view your account balance with just the tap of a button – without logging in. View demo.

What is Mobile Deposit and how does it work?

Deposit checks using your smartphone 24 hours a day, 7 days a week. All you need is a web-enabled phone with a camera. Contact an Online Banking specialist at 1-800-447-4559 for details on how to add Mobile Deposit to your Mobile Banking account. View demo.

What is Zelle®?

Zelle is a convenient way to send and receive money from your mobile banking app or online banking account.

Mobile Business Banking

What can I do with Mobile Business banking?

With the Bath Savings Mobile Business app, you can view account balances and transaction activity, make transfers and payments, view check images, and make approvals (such as ACH files, funds transfers, and bill payments).

How do I get started with Mobile Business banking?

If you currently log into business online banking, simply download our app from your preferred app store. You'll log in with your username and password (token), and then you may choose to use a biometric login. If you're new to business online banking, give us a call and we'll be happy to get you started!

Can I use biometrics (such as a fingerprint or face ID) to log into the app?

Yes! The first time you log into your Bath Savings app, you'll use your Username and password (token). From there, simply enable the biometric login feature. There may be instances where your token will be required (such as after a software update, or when making approvals).

Are mobile banking transactions posted in real time?

Yes, as transactions post to your account you will be able to see them online immediately.

Can I become locked out?

Yes, if you enter incorrect login information 3 or more times, your Mobile Banking access will be locked. Please give us a call and we'll unlock your Mobile Banking for you.

Why can't I log in?

There are several things that could prevent you from gaining access to your Mobile Banking app:

  • Are you using the correct login information? You must use the same Username, password as you would when logging on from a computer.
  • How strong is your internet connection? If you're using wifi, your connection may not be strong enough. If you're using 4G/5G, try connecting to a strong, secure wifi network.
How does Mobile Deposit work?

Mobile Deposit allows Business Online Banking customers to deposit checks through their mobile banking application. Customers can access the service through their mobile app, photograph a check and have the funds deposited to their account. All deposits must be approved by Bath Savings before the funds are available.

How do I set up Mobile Deposit?

Simply give us a call or email bsionline@bathsavings.bank and we'll be happy to turn on this feature for you!

Does it cost anything to use Mobile Deposit?

Bath Savings does not charge you to use the Mobile Deposit service. Charges from your wireless carrier may apply. Regular account charges apply.

Can I deposit more than one check at a time?

Only one check at a time may be submitted per deposit. You are welcome to make as many deposits as you'd like up to your daily limits. For your daily limit information, please give us a call at 1-800-447-4559

What types of checks can I deposit?

Any check can be deposited with the Mobile Deposit service (vendor payments, payroll checks, personal checks, etc.). Checks submitted for deposit will be reviewed with the same criteria as checks deposited at the branch teller line. Checks must be in US dollars and drawn on funds financial institutions in the United States with a valid ABA/Routing Number.

What should I do with my check after the deposit has gone through?

Checks that have been deposited through the Mobile Deposit service must be kept in a secure location for a minimum of 45 days. Larger checks should be retained for up to three years. At the end of their respective waiting periods checks should be securely destroyed.

Is it safe to make Mobile Deposits?

Absolutely! The same exceptionally secure servers that protect your mobile banking session are protecting your Mobile Deposit. The information from your photographed check is sent encrypted to Bath Savings for approval. Our system is monitored 24 hours a day so that any suspicious activity is immediately identified.

When will my deposit post to my account?

All deposits must be reviewed by Bath Savings Online Support before the funds are available in your account. Deposits are reviewed and approved by 5:00pm each business day. If you make a deposit before 5:00pm, in most cases the funds will be available with the nightly system update. When a check is submitted for deposit the funds are not immediately available. Deposits may take up to two business days to deposit to an account, particularly when deposited on a weekend or holiday.

Will I get a receipt for my deposit?

A traditional receipt will not be generated for Mobile Deposits. A confirmation page will be displayed after the deposit has been submitted, and you will receive an emailed confirmation that your deposit was accepted. In the event that your deposit is rejected, you will receive a notification indicating so.

How long are deposits held in the Deposit history?

The history of deposits made through Mobile capture goes back for 45 days. You can access and review the deposit history by selecting the Review or Deposit History tab.

Are there any system limitations for using Mobile Deposit?

Currently the Mobile Deposit service can only be used on iPhones and Androids through the downloadable mobile banking application. Customers must have the mobile banking application in order to use Mobile Deposit.

What are the eligibility requirements for using Mobile Deposit?

To use Mobile deposit, you must be enrolled in Bath Savings Business Online Banking, and have downloaded the free BSI APP. Only customers who have an I-Phone or Android are eligible to us Mobile Business Deposit.

Is there a limit to what I can deposit?

You may deposit up to $5,000 per day using Mobile Deposit.

What are some of the errors that may occur when depositing a check?

There are a few common errors that may cause a check to be rejected:

  • Folded or torn corners
  • Front image is not legible
  • Amounts not matching
  • Routing and account numbers are unclear
  • No camera on the device
  • Image is too dark
  • Mobile Deposit should be used in a well-lit area to prevent shadows and poor image quality. Keep your hands clear of the check while taking the picture.
What if the Mobile Deposit service is unavailable?

Unforeseen circumstances such as hardware failure, internet or communication access may prevent you from processing a transaction through Mobile Deposit. The following are recommendations in the event of service down time.

  • Contact the bank by calling 1-800-447-4559 for assistance with conducting a transfer, or obtaining account information.
  • Arrange for the shipping of the items by a third party shipping service such as UPS or FedEx for overnight shipping.
  • Utilize online banking to conduct a transfer or review account information.
  • Visit one of the bank's branch locations to make a deposit at the teller line.
  • Use one of the bank's ATM that accepts deposits to make a deposit to the account, or drop the deposit in a sealed envelope in a Night Depository at the branch office.
Who should I contact if I have questions about Mobile Business Banking?

Online Support can be reached by calling 207-442-7711 or Toll Free at 1-800-447-4559. As always, you're welcome to stop by your local branch for assistance as well.

Apple, Google & Samsung Pay

Do I need to have a password lock on my phone in order to use a digital wallet card?

Yes. Apple, Google and Samsung Pay all require you to have a password lock on your phone in order to use your digital wallet.

Do I need to be connected to the Internet?

You do not need an Internet connection for in-store contactless payments.

Will my ATM card work for Apple, Google or Samsung Pay?

No, ATMs and ATM cards are not compatible with digital wallet service.

Am I liable for fraudulent transactions?

No. Whether you use your digital wallet or physical MasterCard, you are covered with MasterCard’s Zero Liability Protection. That means we will notify you immediately if fraud is suspected on your card, and you will not be held responsible for any unauthorized transactions.

What should I do when I receive a new card?

If you have a new card, simply go through the initial setup required to add a new card to your digital wallet.

My physical debit card looks different than the one in my digital wallet. Is it still the same card?

Yes. If you have a Packard debit card, a business debit card or an HSA debit card, your digital card will look different, but it will still work the same as your physical card with the same benefits.

How will digital wallet transactions appear on my statement?

Apple Pay transactions will show up as mobile purchase types with the merchant listed.